Terms of service

Last updated: 10 September 2026

These Terms of Service govern your use of the Farmhouse Grow website at farmhousegrowshop.co.za and your purchase of products from Farmhouse Grow.

By using our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable South African law.

1. About Farmhouse Grow

Farmhouse Grow operates an online retail store supplying gardening, growing and related products.

References in these Terms to “Farmhouse Grow”, “we”, “us” or “our” mean Farmhouse Grow.

References to “you” or “your” mean the person using the website or purchasing products from us.

2. Use of the Website

You agree to use this website lawfully and not to:

Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to the website or its systems
Interfere with the operation or security of the website
Copy, reproduce or commercially exploit website content without permission
Provide false or misleading information when placing an order

We reserve the right to refuse or cancel transactions where there is a reasonable basis to believe that fraudulent, unlawful or abusive activity is involved.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate.

However:

Product colours may vary depending on your screen or device
Packaging may occasionally differ from photographs
Manufacturers may change specifications or packaging
Minor differences may occur between product images and the supplied product

Where a material error is identified, we will take reasonable steps to correct it.

4. Prices

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

The price applicable to an order is the price displayed at the time the order is placed, subject to obvious pricing errors and applicable law.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is subject to product availability, successful payment and our ability to fulfil the order.

We reserve the right to cancel an order where, for example:

A product is unavailable
There is an obvious pricing or product-description error
Payment cannot be verified
Fraudulent or unlawful activity is suspected

If we cancel an order after payment has been received, an applicable refund will be processed.

6. Payment

Payment must be successfully completed before an order can be processed unless another payment arrangement has been expressly agreed.

Payments may be processed through third-party payment providers.

We do not normally store complete payment-card information.

7. Delivery

Delivery is subject to our Shipping Policy and the delivery options available at checkout.

Estimated delivery times are estimates and may vary depending on destination, courier availability and circumstances outside our reasonable control.

8. Returns, Refunds and Defective Products

Returns and refunds are governed by our Refund & Returns Policy and applicable South African law, including the Consumer Protection Act where applicable.

Nothing in these Terms removes any statutory right that cannot legally be excluded.

9. Gardening and Growing Products

Farmhouse Grow products should be used responsibly and strictly in accordance with the relevant manufacturer’s instructions, labels and applicable laws.

Where a product requires particular handling, storage, application or safety precautions, customers are responsible for following the manufacturer’s instructions.

Farmhouse Grow does not provide professional agricultural, horticultural, medical, pest-control or other specialist advice unless expressly stated.

10. Intellectual Property

Unless otherwise indicated, the content of this website, including text, graphics, logos, photographs, designs and other material, is owned by or licensed to Farmhouse Grow and may not be reproduced, distributed or commercially exploited without permission.

Third-party trademarks and product names remain the property of their respective owners.

11. Third-Party Services

Our website may use third-party services including Shopify, payment processors, courier companies, analytics services and other technology providers.

Your use of certain third-party services may also be subject to those providers’ own terms and policies.

12. Website Availability

We aim to keep the website available and functioning correctly but do not guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our control.

13. Limitation of Liability

To the extent permitted by applicable law, Farmhouse Grow will not be liable for indirect, incidental or consequential losses arising from the use of the website or products purchased from us.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits your statutory rights as a consumer.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy legislation.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this website and will apply from the date stated at the beginning of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be subject to the jurisdiction of the applicable South African courts, subject to any mandatory consumer rights or dispute-resolution mechanisms provided by law.

17. Contact Us

If you have questions regarding these Terms or an order, please contact Farmhouse Grow:

Email: farmhousegrow@gmail.com

Website: farmhousegrowshop.co.za