Shipping policy

Shipping Policy

Last updated: 10 September 2026

Farmhouse Grow delivers gardening, growing and related products to customers in South Africa.

1. Order Processing

Orders are normally processed within 24 hours on business days, subject to stock availability and successful payment.

Orders placed outside normal business hours, on weekends or public holidays may be processed on the next business day.

Processing times may be longer during exceptionally busy periods, promotions or circumstances outside our reasonable control.

2. Delivery Times

Once an order has been dispatched, delivery will generally take approximately 1–3 working days, depending on the delivery destination and courier service.

Remote areas may require additional delivery time.

Delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated at checkout based on the delivery destination, order and applicable shipping method.

The available shipping options and applicable charges will be displayed before you complete your purchase.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Farmhouse Grow cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

5. Tracking

Where a tracking number is available, it may be provided to the customer once the order has been dispatched.

Courier tracking information may take some time to become active after collection.

6. Failed Deliveries

If a courier is unable to deliver an order because the recipient is unavailable, the address is incorrect or access to the delivery location is not possible, the courier may attempt to contact the recipient or arrange another delivery attempt.

Additional charges may apply where a further delivery is required because of information or circumstances attributable to the customer, where permitted by law.

7. Damaged Packages

Please inspect your parcel when it arrives.

If the parcel or its contents appear to have been damaged during delivery, please contact Farmhouse Grow as soon as reasonably possible and provide photographs of the packaging and damaged product.

We will investigate the matter and provide an appropriate remedy where applicable.

8. Missing or Incorrect Items

If your order is missing an item or you have received an incorrect product, please contact us as soon as reasonably possible with your order number and details of the issue.

We will investigate and, where appropriate, arrange a replacement, refund or other remedy.

9. Out-of-Stock Products

Although we make reasonable efforts to maintain accurate stock information, occasionally a product may become unavailable before an order can be fulfilled.

If this occurs, we will contact you and discuss an appropriate solution, which may include a replacement, cancellation or refund.

10. Delays Beyond Our Control

Delivery may occasionally be delayed by circumstances outside Farmhouse Grow’s reasonable control, including severe weather, strikes, public holidays, courier disruptions, incorrect delivery information, infrastructure problems or other unforeseen events.

We will make reasonable efforts to assist customers where a delivery is delayed.

11. International Orders

Unless expressly stated otherwise at checkout, Farmhouse Grow currently supplies customers within South Africa.

International delivery is not available unless specifically agreed with Farmhouse Grow in advance.

12. Contact Us

For questions regarding an order or delivery:

Email: farmhousegrow@gmail.com

Website: farmhousegrowshop.co.za